Computer knowledge: Basic knowledge of computers is required as a Hotel Front Desk Clerk. Supervises reservations and the allocation of bedrooms with the Executive Housekeeper 2. Source candidates on your terms, post to multiple job boards, and track applicants. Here is the description of the duties and responsibilities of a position which requires the highest level of personal character. Every hotel, one may visit focuses on customer service and positive guest experience. The Front Desk Agent will be responsible for receiving guests’ payments and for balancing cash at end of shift. Their job description entails providing excellent customer service to customers, guests, walk-ins, etc. We are looking for a well-groomed, friendly Hotel Front Desk to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in. Providing guests with information about the hotel. Your front desk supervisor job description should detail required education and experience, which usually includes a high school diploma and several years of experience in the hotel industry. They essentially check guests in and out, make room reservations and … Delivering a great guest experience, our Front Desk Intern will represent the hotel with initiative, commitment and a meticulous attention to detail throughout all stages of the guest’s stay.. Hotel clerks will often use computers to check in guests, create invoices and manage online bookings; Communication: Strong verbal and nonverbal communication skills are important as a Hotel Front Desk Clerk. Hotel Front Desk Jobs description A hotel front desk job is the most important position in the hospitality industry. How to write a Hotel Front Desk Clerk job description. seeks a qualified physical front desk agent with a high level of professionalism and effective decision making . Front Desk Representative job profile Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. They will often have to communicate with a guest before they arrive in regards to room type and amenities and sometime, will have to communicate with a guest after they have left about problems with their stay or billing issues. Monitors the customer accounts and till accounts 3. See the full list of job description templates. When she is not blogging or tweeting, she likes to hit the nearest trail for a run, take her camera on a trip or curl up with a good book. If you are looking for a career in hospitality and can handle the fast pace, working the front desk at a motor hotel can be an ideal place to start. Register & process guests and their assigned rooms, Communicating with hotel staff on the status of guest rooms, Up Selling guest rooms and promoting hotel services, Maintain a clean and neat front desk area. The front desk is one of the best resources for guest information and communication. Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary. This makes you the person they will turn to for help, which is why you need to be clued up on all the goings-on in and around the resort. Hotel Front-Office Manager Job Description A courteous front desk manager at a motel, inn or motor lodge can mean the difference between returning guests and too many vacancies. Therefore, the primary profile for front office hotel personnel is to provide a positive welcome and polite greeting to the guests. Completely free trial, no credit card required. What Does a Front Desk Receptionist Do? Post a Hotel Front Desk job to 100 job boards with one submission. To be successful as a Hotel Front Desk, you should provide guests with general information about the hotel and surrounding area, and stay up-to-date on attractions that may be of interest to guests. Caileen is the Director of Marketing at Proven. You must be personable and have outstanding interpersonal communication skills. There is no required education beyond a high school diploma, but most employers like to see a potential employee with previous hotel-related experience. Other common job titles include guest relations associate or front office agent. To be successful as a Hotel Front Desk, you should provide guests with general information about the hotel and surrounding area, and stay up-to-date on attractions that may be of interest to guests. Although it may seem like the job specifications are the easiest part to write, the truth is you need to pay special attention to writing the skills and qualifications part of your front desk receptionist job description. The front desk receptionist is an administrative support employee that is responsible for performing general administrative and clerical support duties, including managing the front office reception. A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest’s stay. Front Desk Job Description. Front Desk Receptionist Job Specifications. Sometimes they have to work with other employees at the front desk to handle a difficult problem. Required fields are marked *. There are plenty of opportunities to land a Hotel Front Desk Agent job position, but it won’t just be handed to you. Hotel Front Desk Responsibilities: Checking guests in and out. The general term will optimise your job title to show up in a general search for jobs of the same nature. Serving as a host at conferences, and ensuring that all relevant preparations are made for the event. Great description. ️ Check out our Complete List (500+) of Job Description Templates!. Hotel clerks will use active listening skills to understand the individual needs of each customer. Description. According to the Bureau of Labor Statistics, hotel front desk clerks earned a median income of $19,930 per year as of May 2010. The Perfect Hotel Front Desk Agent Job Description. Thanks for sharing this info about the front desk agent weekdays. Hiring for another position? A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest’s stay. Front Desk - Cashier / Auditor Job Description Hits: 120162 Front Desk - Concierge / Les Clefs Job Description Hits: 98437 Front Desk - Guest Relation Executive (GRE) Hits: 203669 Front Desk - Guest services manager Job Description Hits: 71531 Front Desk - Lobby Manager / Duty Manager Job Description This Front Desk Representative job description template includes the list of most important Front Desk Representative's duties and responsibilities.It is customizable and ready to post to job boards. A typical day as a hotel front desk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests. Front Desk Manager Resume Examples. You should have a pleasant and professional disposition with guests and other hotel staff. Keeping abreast of attractions that may be of interest to guests. Front desk employees often have to work with others. Organizing transport services for guests at their request. Receiving and managing reservations made online and telephonically. Regardless of the job title this hotel receptionist job description lists all the core duties and skill requirements for this position. Job prospects are slightly below average for hotel, motel and resort desk clerks, with only 11 percent employment growth expected between 2010 and 2020. Strong written and verbal communication skills. In this position, you will take reservations, check guests in and out of rooms, direct calls, and answer all guests’ questions and concerns. Front Desk Agent job title A great job title typically includes a general term, level of experience and any special requirements. To be responsible for welcoming guests and handling any complaints. While many guests have reservations, some customers will be walk-ins, so you need to be able to work with the hotel’s reservation and booking system to follow established procedures for either scenario. The hotel front desk job is a valued position in any hotel. Hotel Front Desk Agent Job Description A Hotel Front Desk Agent, or Hotel Front Desk Clerk, performs pre-registration and registration duties for incoming guests at small or large hotels or resorts. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. HOTEL RECEPTIONIST . Job Seekers: Search for Front Desk Agent jobs now and apply on Upward.net. Assigning rooms to guests and informing them of any specials offered by the hotel. Front Desk Agent Job Description Template. Crafting a Hotel Front Desk Agent resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. Hotel Front Desk Receptionist job title. Job Description for Reservation Agent. Related Jobs: Guest Relations Manager, Operations Manager, and Housekeeper. A front desk agent works to ensure an organized and friendly interaction between the hotel and guests. The Front Desk Agent will assist guests with inquiries, problems and complaints. A front desk agent is responsible for checking hotel guests in and out of their rooms. If you are bu… Responsibilities include greeting and checking-in guests into a hotel, assigning them rooms, and providing them with the keys. … JOB DESCRIPTION: RESERVATION AGENT REPORTS TO: Front Office Manager POSITION SUMMARY:. Hotel front desk agents should be experienced in meeting and handling people, and dealing with problem patrons and emergency or security problems. What Does a Front Desk Agent Do? The hotel receptionist job is often referred to as a front desk agent. Previous hospitality experience would be advantageous. We are seeking a friendly, service-oriented front desk agent to join our growing staff. Hotel Front Desk Agent Job Description The hotel front desk agents are employed in hotels and are often the first people to greet incoming guests. Your job description is the first touchpoint between your company and your new hire. Use it to save time, attract qualified candidates and hire best employees. Note that many front desk clerks only work on a part time basis. It’s also easy to customize to meet your company or hotel's specific requirements. Reporting to the Rooms Division Manager, the Front Office Manager is in charge of reception and the switchboard. The primary responsibility of a front desk agent is to greet guests and get them checked into rooms. Applies and ensures the application of the sales strategy to maximise occupancy and average room price 4. Notify me of follow-up comments by email. Check out our full list of our job description templates. Other times, they have to communicate with people in different departments within the hotel—including parking, housekeeping, and management—to ensure that guests are satisfied with their stay. A great job title typically includes a general term, level of experience and any special requirements. Your email address will not be published. During check-in, a front desk agent will verify a guest’s method of payment and run a background credit check. Hotel Front Desk Job Responsibilities: Welcome guests in a warm and friendly manner. Duties include welcoming customers and making them aware of the best in hotel services. No pressure, but as front office manager your department is the first and last impression that a guest has of the hotel, so it’s your job to ensure it’s a good one. Post Your Front Desk Clerk Job to Over 100 Job Boards ⟶. Applicant must have strong interpersonal and administrative skills. A typical day as a hotel front desk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests. Proven is now a part of Upward.net. It was very helpful. Responsibilities for Front Desk Manager. If there is no concierge, the front desk agents will be tasked with the job of helping guests make reservations and recommending activities they can do while they are in town. You should have a pleasant and professional disposition with guests and other hotel staff. The front office hotel job description includes assisting guests to overc… Responsible for the running of the front desk by hiring and training all front desk agents and leading by example; Anticipate and handle any guest requests and satisfy their needs within acceptable guidelines; Assist in the development and monitoring of the budget to provide top quality customer service Name in Location seeks a qualified physical front desk agent with a high level of professionalism and effective decision making . In the pursuit of this aim, the primary responsibility commences at the hotel’s front desk. Well-presented and professional appearance. Front desk agents will also try to upsell guest rooms, by sharing available alternatives and options. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. Co-ordinates the reception team, organisin… In doing so, he or she: 1. Hotel Front Desk Representative like front desk agent, guest service officer or reservation agent or receptionist establishes the first point of contact with clients and deals with nearly everything related to the stay of the guests.Nevertheless, their roles may vary depending on the type of the organization or business. 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Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Front Desk Agent Job Summary. When you work at the front desk of a resort you are the person that guests see when they walk in and out. Your email address will not be published. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls. Front Desk Agent Job Description Example. We are looking to hire an upbeat Front Desk Agent to assist with checking guests in an out of our establishment. Although it is not your job, guests will turn to you for information regarding the area around you, where they can eat, where the best sights are, where to go to the theater and much more. This Front Office Manager job description template can help you attract the most suitable candidates to manage your reception area effectively. Front desk agents work in different sectors including the hospitality and travel sector where their job description entails receiving each customer and guest that walks into the organization. The hotel front desk job description is optimized for posting on career sites and job boards and is easily customizable for your company. Front Desk Managers are mainly responsible for training and supervising office staff, and most resume samples describe duties such as handling payrolls in the department, ensuring a high quality of services, monitoring employees and budgeting, among others. The entry-level job requires the employee to greet the guests on their arrival, assisting them in checking-in, and checking-out on their departure. The Perfect Hotel Front Desk Agent Job Description. Ascertains their lodging, purchasing needs. 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